On Tuesday the Blue Ridge Rock Festival issued a statement on social media about the recent cancellation and the unhappiness of customers. The statement says: 

“Thank you for your patience during these heartbreaking circumstances. There is an overabundance of misinformation circulating that we will fully address in due time. We see you and are working as quickly as possible on our end to take care of you. This past weekend’s weather cancellation was a collective one, made by the event’s emergency management team composed of state and county officials, as well as representatives from the venue. We are currently in extensive discussions with our ticketing company and partners. We ask for a bit more of your patience as we work to provide you with [a] resolution.”

The statement comes after WDBJ 7 reported earlier on Tuesday that the cancellation may have been due to a strike by stagehand workers over poor working conditions.